Delivery & Returns

Delivery Options

At Samurai Cards, we ensure your collectibles arrive safely and promptly. Our delivery options are designed to meet your needs:

  • Shipping Costs: Calculated at checkout based on your location and chosen shipping method.
  • Shipping Speeds: Choose from standard or express delivery for urgent orders.
  • Secure Packaging: Every order is carefully packaged to protect your valuable collectibles.
  • International Shipping: Available to most countries.
  • Order Tracking: Provided for all shipped orders.

🎉 FREE DELIVERY ON ORDERS OVER £50!

Liability for Lost, Delayed, or Misrouted Orders

  • Lost Orders: If an order is lost in transit, Samurai Cards will work with the courier to investigate. If confirmed lost, we will offer either a replacement (if available) or a full refund.
  • Delayed Orders: Estimated delivery times are provided as a guideline and are not guaranteed. Samurai Cards is not responsible for delays caused by the courier, customs, or other external factors.
  • Misrouted Orders: If the courier delivers an order to the wrong address, we will assist in resolving the issue, but we are not liable for courier errors. If an incorrect address was provided at checkout, the buyer is responsible for any additional shipping fees.

Returns Policy

We want you to be completely satisfied with your purchase. Our hassle-free returns policy includes:

  • Return Window: You may return items within 14 days of receipt.
  • Easy Returns: Contact our customer service team to initiate a return.
  • Free Return Label: Sent upon request – we make returns simple!
  • Unopened Items Only: Returns must be in their original, unopened condition.
  • Refund Processing: Refunds are issued within 5-7 business days after receiving the returned item.
  • Custom or Special Orders: May not be eligible for return unless damaged or defective.

Responsibility for Return Costs

  • Defective/Damaged Items: If an item arrives damaged or defective, Samurai Cards will cover the return shipping cost and provide a replacement or refund.
  • Change of Mind Returns: If you wish to return an item for any reason other than damage or defect, you are responsible for the return shipping cost. The item must be in its original, unopened condition.
  • Incorrect or Missing Items: If you receive the wrong item, we will cover the return shipping cost and send the correct product.

Contact Us

For any questions regarding deliveries or returns, feel free to reach out:

📩 Email: Harry@samuraicards.com
🏢 Company: Samurai Cards Ltd